Settings
Configure agent behaviour, routing, and automation.
Inventory & Rate Sync
Monitor the real-time connection to your Property Management System (PMS).
System is actively syncing
Room rates & availability in sync.
Human Escalation Routing
Define where frustrated or high-priority callers are transferred.
Please include the country code (e.g. +91)
Automated Follow-up Cadence
Control the delay before WhatsApp/SMS nudges are triggered post-call.
Callers who don't book will receive a personalised WhatsApp message 2 hours after the call ends.
Agent AI Directives
Core behavioural guidelines embedded in the conversational agent.
Intent Split
Booking + no reservation → lead pipeline. General → log resolved.
Recovery Trigger
Check PMS 2h post-call. No booking → personalised WhatsApp.
Human Hand-off
Frustrated caller → flash alert + push to Needs Attention tab.